Terms of Service

Agreement to these terms

These Terms of Service are between you and Squash AI, Inc. They govern your access to and use of the Squash website, public materials, demo request flows, and related communications.

If you use Squash under a signed order form, master services agreement, data processing addendum, security addendum, or other written agreement, that signed agreement controls for the product services it covers.

Using the website

• Accurate information

  When you request a demo, contact us, or submit information, you agree to provide information that is accurate and that you are authorized to share.

• No misuse

  You may not interfere with the website, attempt unauthorized access, overload the service, bypass security controls, or use the website for unlawful activity.

• Security testing

  Do not conduct security testing against Squash systems without written authorization from Squash.

Product services

Squash is built for MSP service operations and may connect to ticketing, identity, documentation, endpoint, communication, and other customer-authorized systems.

• Customer authorization

  Customers are responsible for authorizing integrations, assigning appropriate administrators, and ensuring they have the rights needed to connect customer systems to Squash.

• Customer data

  Customers keep ownership of their data. Squash processes customer data to provide, secure, support, and improve the service as described in the applicable agreement and privacy policy.

• AI outputs

  Squash may generate recommendations, plans, summaries, or actions. Customers remain responsible for their own operational decisions, approvals, and use of the service.

Intellectual property

• Squash materials

  The website, product, brand, designs, software, documentation, and other Squash materials are owned by Squash or its licensors.

• Customer content

  Customers retain their rights in customer data and content submitted to the service.

• Feedback

  If you provide ideas or feedback, Squash may use them without restriction or obligation.

Third-party services

Squash may integrate with third-party tools and platforms selected or authorized by customers. Those third-party services are governed by their own terms, policies, security practices, availability, and support commitments.

Disclaimers and limits

The public website and materials are provided for general information and may change over time. Product details, roadmap items, and availability may depend on customer configuration, integration availability, and signed agreement terms.

To the maximum extent permitted by law, Squash disclaims warranties not expressly stated in a signed agreement and is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute relating to these website terms will be resolved in the state or federal courts located in Delaware, unless a signed customer agreement says otherwise for the services it covers.

Contact

Squash may update these terms from time to time. The updated date on this page shows when the terms were last revised.

Please send any questions about these terms to legal@squash.ai.