01
Discover & Align
We map your workflows and escalation paths, then set quality targets.
Resolve identitytickets withAI you control.
Squash resolves L1/L2 tickets using your existing tools, so your team can serve clients better and take on new ones.
We Do The Work
We build and maintain runbooks and scripts so your team can focus on clients.
Over 70% L1/L2 Resolution
Squash plans, diagnoses, and adapts to resolve tickets.
Works With Your Stack
No rip-and-replace, no lock-in.
From Request to Resolution
How Squash handles every ticket.
Squash diagnoses and resolves unfamiliar L1/L2 issues using approved tools and your rules.
Gather context
Checks the ticket, client environment, and user details before acting.
Get work done across your service desk.
From the first client message to resolution.
Govern every action Squash takes.
Set approvals, permissions, and policies for your MSP and each client.
See a demoAICPA
SOC
Type II
SOC 2 Type II
In progressISO
27001
ISO 27001
In progressPolicy Engine
MSP-level Guardrails
Global policies
Tenant-level Guardrails
Client-specific controls
RBAC + GDAP Access
Role and delegated scope
Contextual Task Controls
Tool-specific policies for every ticket type
Approvals Framework
Human sign-off when needed
Observability + Audit
Full execution trail of every action
Built for your existing stack
Connect your PSA, RMM, documentation, and Microsoft tools across clients.
Active Directory
Identity
Defender for Endpoint
Endpoint Security
Autotask PSA
PSA
Microsoft Teams
Collaboration
Exchange Online
Mail
Microsoft Entra ID
Identity
Microsoft Intune
Endpoint
Microsoft Partner Center
Tenant Ops
SharePoint
Collaboration
Microsoft 365
Productivity
Datto
MSP Platform
Datto BCDR
Backup
Datto RMM
RMM
Dark Web ID
Security
Active Directory
Identity
Defender for Endpoint
Endpoint Security
Microsoft Teams
Collaboration
Exchange Online
Mail
Microsoft Entra ID
Identity
Microsoft Intune
Endpoint
Microsoft Partner Center
Tenant Ops
SharePoint
Collaboration
Microsoft 365
Productivity
Datto
MSP Platform
Datto BCDR
Backup
Datto RMM
RMM
Dark Web ID
Security
Kaseya BMS
PSA
HaloPSA
PSA
NinjaOne
RMM
IT Glue
Documentation
Hudu
Documentation
Kaseya
Platform
Kaseya VSA
RMM
ConnectWise
Platform
ConnectWise Manage / PSA
PSA
ConnectWise Automate
RMM
Syncro
PSA/RMM
Zoho
Platform
N-able
RMM & PSA
Tactical RMM
RMM
Kaseya BMS
PSA
NinjaOne
RMM
IT Glue
Documentation
Hudu
Documentation
Kaseya
Platform
Kaseya VSA
RMM
Syncro
PSA/RMM
Zoho
Platform
N-able
RMM & PSA
Tactical RMM
RMM
Google Drive
File Storage
Slack
Collaboration
Sophos
Security
Barracuda Backup
Backup
UniFi Network
Networking
UniFi Protect
Video Security
Cisco Meraki
Networking
Fortigate
Firewall
SonicWall
Firewall
Axis Camera
Video Security
Jamf Pro
Apple MDM
Mosyle
Apple MDM
Cloudflare DNS
DNS
Cloudflare Zero Trust
Zero Trust
Google Drive
File Storage
Slack
Collaboration
Sophos
Security
Barracuda Backup
Backup
UniFi Network
Networking
UniFi Protect
Video Security
Cisco Meraki
Networking
Fortigate
Firewall
SonicWall
Firewall
Axis Camera
Video Security
Jamf Pro
Apple MDM
Mosyle
Apple MDM
Cloudflare DNS
DNS
Cloudflare Zero Trust
Zero Trust
Done-for-you
from onboarding
to optimization
02
Build & Launch
We build runbooks, set safeguards, and connect your tools before launch.
03
Roll Out and Improve
We test each ticket type in shadow mode, launch once quality is proven, and keep improving it.
Questions teams ask before they deploy.
Squash handles L1/L2 identity, access, provisioning, deprovisioning, endpoint, and Microsoft admin requests. Rollout follows your recent ticket mix. With the right scope, integrations, and guardrails, autonomous resolution of 70–80% of L1/L2 volume is realistic.
Every listed integration is live. Ask for details in a demo. We also often build custom integrations for MSP-specific needs.
Under your policies, Squash automatically hands low-confidence, approval-required, or out-of-scope tickets to the right technician with its findings, actions, and reason for escalation.
Customer data, prompts, and outputs are not used to train foundation models; data is tenant-isolated, encrypted in transit and at rest, and governed by strict role-based access and audit trails. Data access is limited to what is needed to complete each request, with policy-based retention and deletion controls and no cross-customer data sharing.
You set priorities and guardrails. We onboard, build and test runbooks and scripts in shadow mode, then launch once quality targets are met. Your team reviews recommendations and exceptions; Squash keeps improving execution.
Squash handles L1/L2 identity, access, provisioning, deprovisioning, endpoint, and Microsoft admin requests. Rollout follows your recent ticket mix. With the right scope, integrations, and guardrails, autonomous resolution of 70–80% of L1/L2 volume is realistic.
Every listed integration is live. Ask for details in a demo. We also often build custom integrations for MSP-specific needs.
Under your policies, Squash automatically hands low-confidence, approval-required, or out-of-scope tickets to the right technician with its findings, actions, and reason for escalation.
Customer data, prompts, and outputs are not used to train foundation models; data is tenant-isolated, encrypted in transit and at rest, and governed by strict role-based access and audit trails. Data access is limited to what is needed to complete each request, with policy-based retention and deletion controls and no cross-customer data sharing.
You set priorities and guardrails. We onboard, build and test runbooks and scripts in shadow mode, then launch once quality targets are met. Your team reviews recommendations and exceptions; Squash keeps improving execution.
Ready to automate
your L1/L2 queue?
Share your MSP's workflow for a demo tailored to your stack.