Microsoft 365 Automation for MSPs
Squash resolves Microsoft 365, Entra ID, Exchange, Teams, SharePoint, and Intune service desk requests with policy-controlled execution.
Squash handles
- Resolve common Microsoft 365 admin requests from service tickets.
- Ground decisions in tenant context, runbooks, and approval policy.
- Keep PSA notes and audit trails aligned with each action.
Turn repeat service work into governed execution.
Squash does more than summarize tickets. It triages, plans, acts inside approved boundaries, keeps your PSA synced, and escalates when policy or confidence calls for a technician.
- Entra ID and Active Directory user operations
- Exchange, mailbox, distribution list, and shared mailbox tasks
- Teams, SharePoint, and Microsoft 365 access workflows
- Intune and endpoint administration workflows
From ticket context to documented outcome.
Step 01
Squash identifies the Microsoft 365 task from the ticket and gathers tenant-specific context.
Step 02
Squash checks permissions, current state, client policy, and approval requirements.
Step 03
Squash executes approved changes, verifies outcomes, and updates the ticket record.
Control what AI can touch before it acts.
- Tenant-level guardrails limit what Squash can touch in each client environment.
- Approval gates protect sensitive identity, access, and mailbox changes.
- Audit trails record the facts and tool calls behind every Microsoft 365 action.
Built around the systems your team already uses.
- Microsoft Entra ID, Active Directory, Exchange Online, Teams, SharePoint, and Intune
- Microsoft Partner Center and delegated access workflows
- PSA ticketing and service desk documentation
- Client-specific runbooks and access policies
Keep exploring the Squash workflow.
These pages connect this workflow to adjacent service desk use cases, integrations, and governance details.
Solution
User Onboarding and Offboarding Automation
Squash executes approved user onboarding and offboarding workflows across identity, Microsoft 365, groups, access, and ticket documentation.
Solution
L1/L2 Ticket Automation for MSPs
Squash resolves repetitive L1 and L2 tickets by diagnosing the request, applying client context, executing approved actions, and documenting the outcome.
Solution
AI Service Desk for MSPs
Squash resolves common service desk tickets across identity, provisioning, Microsoft 365, endpoint, and access workflows with the controls MSPs need.
Integration
ConnectWise AI Automation
Squash integrates deeply with ConnectWise so MSPs can use AI to close service tickets without moving work out of the PSA. ConnectWise stays the operating record while Squash writes activity back as work happens.
Platform
AI Governance in Squash
See how access conditions, approvals, fact-grounded execution, and audit trails work together.
Schedule a demo
See how Squash fits your workflow.
See how Squash resolves Microsoft 365 tickets with tenant controls, approvals, and PSA documentation.
Schedule a demo