Privacy Policy

Scope

This Privacy Policy applies to the Squash website, demo requests, marketing communications, customer support, and product services provided by Squash AI, Inc.

Some customers may have a signed agreement, order form, data processing addendum, or security addendum with Squash. If that agreement says something different for a covered product service, the signed agreement controls for that service.

Information we collect

The information we collect depends on how you interact with Squash and which integrations or services a customer authorizes.

• Contact and company information

  Name, work email, phone number, company name, role, MSP tool stack, ticket volume, and demo or support messages.

• Account and admin information

  User, role, authentication, workspace, tenant, and permission information needed to operate and secure the service.

• Customer-authorized product data

  Ticket data, workflow context, documentation, integration records, audit events, and other data a customer authorizes Squash to process.

• Usage, device, and log data

  IP address, browser and device data, page activity, product events, security logs, error logs, and diagnostic information.

• Cookies and similar technologies

  Website analytics, lead attribution, advertising measurement, and security technologies may use cookies, pixels, scripts, or similar tools.

How we use information

• Provide and support Squash

  Operate the product, process demo requests, provide support, troubleshoot issues, and communicate with customers and prospects.

• Secure the service

  Authenticate users, enforce access controls, monitor for abuse, investigate incidents, maintain audit trails, and protect customer environments.

• Improve the product

  Understand product usage, prioritize features, debug reliability issues, and improve workflows without using customer data to train foundation models.

• Meet legal and business needs

  Maintain records, comply with legal obligations, enforce agreements, and complete ordinary business operations.

How we share information

Squash does not sell personal information. We share information only when needed to provide, secure, support, or improve the service, or when required by law.

• Service providers and subprocessors

  Vendors may process information for cloud hosting, infrastructure, communications, analytics, support, security, and compliance under appropriate agreements.

• Customer-authorized integrations

  When a customer connects tools such as ticketing, identity, RMM, documentation, or communication systems, Squash processes and returns data according to that authorization.

• Legal, safety, or business transfer

  Information may be shared when required by law, to protect rights or safety, or as part of a merger, financing, acquisition, or similar business transaction.

Security, retention, and rights

• Security measures

  Squash uses administrative, technical, and organizational safeguards, including access controls, encryption, logging, and security review.

• Retention

  Information is retained for as long as needed to provide the service, meet legal or contractual obligations, resolve disputes, maintain security, or as otherwise agreed with a customer. Upon termination of a customer agreement, customer data is deleted within 30 days of request unless a different period is stated in the customer agreement or retention is required by law.

• Privacy rights

  Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information.

• Choices

  You can unsubscribe from marketing emails using the link in the message. Browser settings may let you limit cookies or similar technologies.

Contact

For privacy questions or requests, email legal@squash.ai.