RMM Alert Remediation Automation
Squash turns repetitive RMM alerts into governed remediation workflows by diagnosing device context, executing approved actions, and updating the ticket.
Squash handles
- Diagnose repetitive endpoint and infrastructure alerts from ticket context.
- Run approved remediation steps inside defined guardrails.
- Escalate unresolved alerts with findings, actions, and next steps.
Turn repeat service work into governed execution.
Squash does more than summarize tickets. It triages, plans, acts inside approved boundaries, keeps your PSA synced, and escalates when policy or confidence calls for a technician.
- Alert triage and device context gathering
- Approved endpoint checks and remediation actions
- PSA updates, resolution notes, and technician handoffs
- Escalation for unknown, sensitive, or persistent issues
From ticket context to documented outcome.
Step 01
Squash reads the alert ticket and gathers live endpoint, client, and ticket context.
Step 02
Squash checks remediation policy, runbook guidance, and approval requirements.
Step 03
Squash executes approved actions, verifies the result, and updates or escalates the ticket.
Control what AI can touch before it acts.
- RMM actions can be scoped by client, device type, workflow, and approval policy.
- Sensitive scripts and changes can require technician approval.
- Audit trails record the alert, diagnosis, command path, and result.
Built around the systems your team already uses.
- RMM platforms such as NinjaOne, Datto RMM, N-able, Kaseya, and ConnectWise
- PSA tickets and alert boards
- Documentation systems for client and device-specific instructions
- Microsoft and endpoint administration tools
Keep exploring the Squash workflow.
These pages connect this workflow to adjacent service desk use cases, integrations, and governance details.
Solution
L1/L2 Ticket Automation for MSPs
Squash resolves repetitive L1 and L2 tickets by diagnosing the request, applying client context, executing approved actions, and documenting the outcome.
Solution
AI Service Desk for MSPs
Squash resolves common service desk tickets across identity, provisioning, Microsoft 365, endpoint, and access workflows with the controls MSPs need.
Integration
ConnectWise AI Automation
Squash integrates deeply with ConnectWise so MSPs can use AI to close service tickets without moving work out of the PSA. ConnectWise stays the operating record while Squash writes activity back as work happens.
Integration
Autotask AI Automation
Squash integrates deeply with Autotask so MSPs can use AI to close service tickets without moving work out of the PSA. Autotask stays the operating record while Squash writes activity back as work happens.
Platform
AI Governance in Squash
See how access conditions, approvals, fact-grounded execution, and audit trails work together.
Schedule a demo
See how Squash fits your workflow.
See which RMM alerts Squash can triage, remediate, document, and escalate in your service desk.
Schedule a demo