Teams, Slack, and a standalone portal
Give clients instant support where they already work.
Clients get instant support in Teams, Slack, or a portal under your brand. Your team replies, approves, and works with Squash from the PSA — or straight from Teams and Slack. Every message lands on the same ticket.
Illustrative Conversation
Outlook sign-in loop
Riley · viaTeams
Ticket 15432 · PSA
Ticket created from Teams
The channel gap
Clients choose convenience. Your process absorbs the cost.
Clients skip the portal and message whoever is closest — a technician's DMs, a reply-all email, a Slack channel. The request gets handled, but it bypasses triage and SLAs, and someone still has to reconstruct the conversation into a ticket afterward. The service desk ends up maintaining two versions of every request.
How it works
One conversation, wherever it starts.
It feels like chat to the client and stays structured like a ticket for the MSP.
01
The client starts naturally
They describe the issue in Teams or Slack without another login, or use your branded portal when they need a dedicated destination.
02
Squash answers immediately
It identifies the client and the user, asks the follow-up a good dispatcher would, and opens the ticket with real detail.
03
Your team joins from its own tools
Technicians reply, approve actions, and talk to Squash from the PSA — or from Teams and Slack. The ticket stays underneath either way.
04
Everything stays synchronized
Every message, approval, and update lands on the same ticket, ready for billing and service reviews.
The standalone portal
A branded front door for every client.
Not every client lives in Teams or Slack. The portal gives them a destination under your brand where they can start a request, answer follow-ups, and watch progress — the same conversation with Squash, backed by the same ticket.
Your brand, front and center
Clients see your MSP's name and identity, not a generic ticketing tool.
A conversation, not a form library
Clients describe the issue in their own words and Squash asks for what's missing.
Progress without a phone call
Clients check status, answer questions, and approve work in one place.
Every product runs inside the same guardrails.
Squash only acts through the integrations and scopes you approve, pauses for approval on sensitive work, and keeps a reviewable record of what it did and why.
FAQ
Questions about Client Communication.
The intelligence behind the conversation
Give every channel the same understanding of the client.
See how Chat with Squash uses the connected stack and client context to answer questions, investigate issues, and build reports.