AI Service Desk for MSPs
Squash resolves common service desk tickets across identity, provisioning, Microsoft 365, endpoint, and access workflows with the controls MSPs need.
Squash handles
- Resolve repetitive L1/L2 tickets without removing technician control.
- Keep ticket notes, status, and handoffs synced in the PSA.
- Apply MSP-wide and client-specific guardrails before actions run.
Turn repeat service work into governed execution.
Squash does more than summarize tickets. It triages, plans, acts inside approved boundaries, keeps your PSA synced, and escalates when policy or confidence calls for a technician.
- Ticket intake, classification, and routing
- Identity, access, provisioning, and deprovisioning requests
- Microsoft 365 and endpoint administration workflows
- Ticket summaries, resolution notes, and escalation context
From ticket context to documented outcome.
Step 01
Squash reads the request, gathers ticket history, checks client context, and identifies the likely workflow.
Step 02
Squash evaluates runbooks, system state, permissions, and approval requirements before deciding how to proceed.
Step 03
Squash executes approved actions, updates the PSA, and escalates with complete context when human judgment is required.
Control what AI can touch before it acts.
- Policy controls define which tools, clients, scripts, and workflows Squash can touch.
- Approval gates pause sensitive work before execution.
- Audit trails capture the facts, decisions, tool calls, approvals, and outcomes behind every action.
Built around the systems your team already uses.
- PSA systems for intake, status, notes, and handoffs
- RMM and endpoint tools for device-side work
- Documentation systems for client-specific runbooks
- Microsoft 365, Entra ID, Exchange, Teams, SharePoint, and Intune workflows
Keep exploring the Squash workflow.
These pages connect this workflow to adjacent service desk use cases, integrations, and governance details.
Solution
AI Ticket Triage for MSPs
Squash triages incoming tickets, identifies the client and issue type, gathers context, and routes or resolves work from the first touch.
Solution
L1/L2 Ticket Automation for MSPs
Squash resolves repetitive L1 and L2 tickets by diagnosing the request, applying client context, executing approved actions, and documenting the outcome.
Solution
Microsoft 365 Automation for MSPs
Squash resolves Microsoft 365, Entra ID, Exchange, Teams, SharePoint, and Intune service desk requests with policy-controlled execution.
Integration
ConnectWise AI Automation
Squash integrates deeply with ConnectWise so MSPs can use AI to close service tickets without moving work out of the PSA. ConnectWise stays the operating record while Squash writes activity back as work happens.
Platform
AI Governance in Squash
See how access conditions, approvals, fact-grounded execution, and audit trails work together.
Get a workflow assessment
See how Squash fits your workflow.
See which service desk workflows Squash can resolve first across your current ticket mix, stack, and client guardrails.
Get a workflow assessment